Customers and distributors located in Australia and New Zealand should submit product complaints through the online Product Experience Report form. One form should be completed for each patient or event.
You may submit your Product Experience Report through the web ePER form. No registration or login is required.
When you submit through the electronic form (PER), you can expect:
- A simple, guided electronic form
- Immediate confirmation with reference number
- A report summary sent to the email address provided
- Product return instructions
- Follow-up support through Customer Service or complaint handling contact.
IMPORTANT: PDF and mailed submissions during transition
ZimVie will continue accepting emailed PDF forms and mailed forms during the transition period through August 31, 2026. However, customers are encouraged to begin using the online submission options once available.
Please Note: Obsolete, incomplete, or handwritten Product Experience Report PDF forms may delay complaint processing.
Distributor Submissions
Distributors may complete the web-based Product Experience Report form on behalf of a customer or may direct the customer to complete the form, depending on the local distributor process.
To follow up on a submitted Product Experience Report, distributors should contact the appropriate regional support team and include the submission reference number.
For questions regarding the ePER form or the complaint handling process, please contact your local ZimVie complaint handling team
For Distributors or Subsidiaries, please contact your current point of contact.